Below are common questions about products, logistics, orders, payments and after-sales service, with concise answers for your reference.
Q1: What are the key advantages of your stainless steel bathroom cabinets and toilets?
A1: Stainless steel cabinets: waterproof, rust-proof, durable, easy to clean. Toilets: water-saving, anti-clogging, CUPC/CE/SASO certified, ISO factory-made.
Q2: Do you support customization?
A2: Yes, OEM/ODM is available (size, color, logo, packaging), just provide your requirements or drawings.
Q3: What packaging and transportation methods do you offer?
A3: Export-standard foam + 5-layer cartons (corner-reinforced for fragile goods). Support sea/air/express freight, with reliable shipping agents.
Q4: What is the MOQ and delivery time?
A4: MOQ: 50pcs for regular models, negotiable for customized ones. Delivery: 7-10 days for stock, 25-35 days for bulk/customized orders.
Q5: What payment terms do you accept?
A5: Flexible terms: T/T, Western Union. Favorable terms for long-term partners.
Q6: Can I get samples?
A6: Yes, samples are available. Sample fee is refundable when you place a qualified bulk order.
Q7: What if products are damaged during transportation?
A7: Provide photos of damaged goods and packaging, we will arrange replacement or compensation in time.
Q8: Do you provide after-sales support?
A8: Yes, we offer installation guidance, quality warranty and timely spare parts replacement.